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Ever feel as if you were being coerced into an add-on sale or service that you either felt wasn’t necessary or should be included anyway? If you have been through this experience within the last few years, then be prepared for more likewise experiences in the new decade of add-on, hide, and mark up. These increases for goods or services will be passed down in the form of part for a product or step for a service for example. Some of these costs will be clearly written down on the invoice or bill and others will be hidden. Of course, there will be other wording to disguise a part or step for a service that should be included anyway! For example in our sector, we see one egregious act of add-on, hide, and mark up fleecing that takes place each day.

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